FAQ'S

❓ 1. Where do you ship to?

We ship to all cities across the United Arab Emirates (UAE) including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, & Umm Al Quwain.

❓ 2. How long does delivery take in the UAE?

Delivery usually takes 2–5 business days across UAE. In some remote areas, delivery can take up to 7 days depending on the courier service.

❓ 3. Do you offer Cash on Delivery (COD)?

Yes ✔️
We offer Cash on Delivery (COD) across most UAE regions. Select COD at checkout and pay the delivery driver in cash when your order arrives.

❓ 4. What payment methods do you accept?

We accept multiple secure payment methods, including:

  1. Credit / Debit Cards (Visa, Mastercard, AMEX)
  2. Apple Pay / Google Pay
  3. Cash on Delivery (COD)
    Payments are handled securely through Shopify’s trusted checkout.

❓ 5. Do you ship internationally outside the UAE?

At the moment, we are focused on UAE deliveries only to ensure fast shipping and local support.
For international shipping inquiries, please contact us on WhatsApp or email.

❓ 6. How can I track my order?

Once your order is shipped, you will receive an email or SMS with a tracking number. You can use that number on the courier website to track your delivery status in real time.

❓ 7. What is your return & refund policy?

We offer returns or exchanges within 7 days of delivery if the item is defective or not as described.
Please contact our support team on WhatsApp or email with photos of the issue and we will assist you.

❓ 8. What if my product arrives damaged?

Don’t worry! If your product arrives damaged, we will replace it or issue a refund.
Just send us a photo of the damaged item via WhatsApp or email within 48 hours of delivery.

❓ 9. Do your products come with warranty?

Some products include a warranty — it depends on the item. Warranty information will be mentioned on the product page. For warranty support, contact us directly.

❓ 10. How do I contact customer support?

You can reach us via:
📱 WhatsApp: +971 50 194 0607
📧 Email: narotrendstore@gmail.com
We typically respond within 1–12 hours on business days.

❓ 11. Can I change my order after placing it?

If your order has not been shipped yet, we may be able to make changes. Contact us immediately on WhatsApp or email with your order number so we can assist.

❓ 12. Are your products genuine and high quality?

Yes — all products sold on Narotrend.store are quality checked and authentic. We source reliable items suitable for daily use.

❓ 13. How long does it take for replacements or refunds?

Once your return is approved:
✔ Replacement: 3–7 business days
✔ Refund: 5–10 business days (depending on your bank/ payment provider)

❓ 14. Do you offer bulk orders or special pricing?

Yes! For bulk purchases or special pricing, contact our support team on WhatsApp. We offer deals for corporate, family packs, and special occasions.

❓ 15. Why does delivery sometimes take longer during peak seasons?

During Ramadan, holidays, and peak sale periods, couriers may experience high volumes. Delivery may take 1–2 extra days but we always strive for the fastest service.